Amazon Flex drivers are typically assigned to one warehouse for either Prime Now or Logistics (Prime 2-day box deliveries). There are typically a number of different warehouses of each type in a given region, so Amazon Flex drivers may see offers from multiple warehouses. In Seattle, there are more than 4 different Prime Now warehouses and I typically see offers from 3 different warehouses. I would only be able to see Prime Now blocks and not logistics blocks. I have also received reserved offers for other warehouses as well, so having one specific warehouse isn’t necessarily important anymore. Its possible that you may see more blocks closer to your warehouse, but I haven’t personally seen this to be true. I happen to live near the two busiest locations so I tend to see them more often, but it just depends on availability.
If you deliver packages (logistics) and would like to switch to Amazon Prime Now, you will need to change warehouses. The opposite would be true as well: if you want to switch from Prime Now to Logistics (packages), you will need to change warehouses. It is difficult to change warehouses but it is possible if there is openings at the other warehouse. You will need to email Amazon Flex support or speak with the Amazon Flex warehouse manager to see if there are openings. I have heard that this process can take up to a month so be patient. Some drivers who switched noted that it is typically a lot easier to change from Prime Now to Logistics than the other way around since there is so much demand to deliver on Amazon Prime Now. Some drivers have also been denied in changing from logistics to Prime Now, noting that there wasn’t any openings in Prime Now.
Unless you want to change from Prime Now to Logistics or vice versa, there is no reason to change your warehouse, other than if you are moving out of the region, such as San Francisco to Los Angeles, or if you are moving to another state.
How Amazon Flex Drivers Change Delivery Area or Region
If you are one of the few Amazon Flex drivers who have moved out of state and need to change delivery regions, you will need to email Amazon Support to get this to happen. I went through this process just a few weeks ago and I was a bit surprised it only took about two weeks. I emailed them and asked them to change to a Prime Now or Logistics Warehouse in a given city. Here was what I wrote in:
I recently moved from Seattle, WA to Boston, MA. Can you change my region to Boston, MA? I would like to stay with Amazon Flex Prime Now, not Logistics (packages).
If you are on Logistics, you can try to use this opportunity to change to a Prime Now warehouse. I was just changing from one Prime Now warehouse in Seattle to another in Boston, but you can try to see if they can swap it for you.
Here was the email response I received from Amazon:
In order to change your location, please select one service area you would like to be assigned to.
Amazon Flex currently operates the following service areas in Boston:
Boston South End (UMA3) has a pick-up point located in 02118, and delivers Prime Now packages.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
In the above email response, they list the warehouses in your requested region. In Boston, there is only one Prime Now warehouse since it just started a few months ago. Once I confirmed the warehouse I wanted, I got the following reply from Amazon:
I have passed your information to the appropriate team and they are working to update your region to Boston and service area to UMA3 – Boston – Boston South End in the Amazon Flex app.
The update process may take several days and during that time you will not be able to accept any blocks. We will let you know when your region and service area is updated.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today
Other drivers noted that it took a few days to change warehouses, but it took about two weeks for me. After waiting 11 days after the above response, I emailed them, asking about the progress of the change. They reiterated that it would take a few days and that I won’t be able to pick up blocks in the meantime, which was the same response I received above.
A day after I sent an email asking for the update, my region was successfully changed to Boston. I wasn’t sure if it was just a coincidence or that somehow the first support agent forgot to put in the change, but the entire process took under two weeks, which was pretty good. I was expecting it to take a month or to get a reply saying there wasn’t any more room in UMA3. Note that Boston was not one of the regions they are currently looking for new drivers, so I feel a bit lucky to be able to change regions.
Other Amazon Flex Change Delivery Region Observations
Here were what other drivers have said about changing regions:
- It normally takes about 3 days but in my case it took about two weeks. YMMV
- New driver signups often have waitlists for certain regions and warehouses, but Amazon Flex driver “transfers” have priority over the waitlist.
If you have moved to another region or state, email into Amazon Flex to ask for a region change. Don’t worry about availability since you will most likely get transferfed, but just keep in mind that there is a small chance that there are too many drivers in a given warehouse or region and they cannot accept anymore drivers.Have more questions about Uber or Lyft? Head on over to our Rideshare Driver Training Course! Driver Promotions
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