Is Uber Sabotaging the Lyft Recruiter Program?
Two weeks ago, I posted about the Lyft Recruiter Program. Essentially:
- Designates top mentors in each city as Recruiters
- Recruiters help new Lyft applicants through the registration process and to the mentoring session
- Local mentors provide a local voice for Lyft
Here are some of the intangible benefits of this system, other than free up resources at Lyft HQ:
- Has improved driver ratings by having better communication and training from mentors and recruiters
- Help Lyft decentralize their recruitment efforts and make it more city specific
- Increases onboarding drivers with recruiters actively engaging with their recruits.
To all good things, there must be someone to ruin it. When it was a brand new program three months ago, it was business as usual. Recruit behavior was similar to that of the past year when employees at Lyft HQ would be handling the recruiting process. As of late, there were some peculiar recruits:
- Recruits would be enthusiastic about meeting up as soon as possible and even confirming the day before, but never show up to the mentor session. These people are also much more likely to text than talk on the phone.
- During the recruiting process, they would ask rather probing questions about Lyft like “You can’t be that busy with recruiting, right?”
It is always a cat and mouse game between Lyft and Uber. Lyft HQ definitely recognize the peculiar behavior and changing their recruiting tactics accordingly. Lyft sent out an email concerning these tactics and different ways to handle those situations. However, Uber will respond to the new tactics and Lyft will adapt to these new strategies, so it will never end in the battle over the billion dollar rideshare industry.
Lyft Recruiters, have you seen or heard of any peculiar recruits that would seem as if they are Uber employees?
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